Monthly Archives: March 2024

Product reviews are among the most important factors that e-commerce customers consider when making purchases online. Studies have revealed that over 90% of online shoppers regularly or always read online reviews before making their decisions. Keeping up with your products’ reviews on online marketplaces like Amazon and Walmart should be a top priority. And with FeedbackWhiz Alerts’ new Walmart review monitoring feature, you’ll never miss a single review.

Walmart Review Monitoring Alerts

FW Alerts sends you notifications via email. Walmart review alerts (like Amazon alerts) can be set up based on your preferences, allowing you to decide what type of reviews you want to trigger an email notification.

Setting Up Your Walmart Alerts

Setting up a custom Walmart review alert.

From your FeedbackWhiz Alerts dashboard, you can choose to create a custom alert. The Walmart review notifications currently have the following categories locked in:

• Marketplace: Walmart (US)
• Service: Product Monitoring
• Condition (for alert to trigger): Product Review
• Frequency: Immediately (when review is received)

Under Subcondition, you will be able to select from the following drop-down menu:

• Rating:
  • Any Rating (1-5 Stars)
  • Rating (Custom Range)
  • Positive Reviews (4 or 5 Stars)
  • Neutral Reviews (3 Stars)
  • Negative Reviews (1 or 2 Stars)

If you select the “Rating” option, you will be able to specify an exact review range that you want to receive Walmart alerts for. Under Range, you can choose “Equal,” “Greater Than Equal,” or “Less Than Equal,” and then type in a number. So if you only want to receive an alert email for negative and neutral reviews, you could choose “Less Than Equal” and type in “3” for the custom range of 1- to 3-star reviews.

What Makes Walmart Review Monitoring So Useful

Reviews in the Product Review Manager.

Receiving positive reviews on your products is a good sign that customers are happy. Negative and neutral reviews are even more important to keep track of, though. They should always be addressed, and doing so in a productive manner can have a positive impact on your Walmart business.

• Responding to unhappy customers – Seeing a negative review as soon as it comes in gives you the chance to act quickly. Providing great customer service to address your customer’s concerns may lead to a negative review being revised. But even if it doesn’t, it still could earn you future business from a customer that may otherwise have been unwilling to try your products again.
• Potential review removal – Walmart has a set of customer product review guidelines that must be met for a review to remain posted on the site. If you find a negative review that does not adhere to these guidelines, you may be able to have Walmart’s customer service team take it down.
• Catching bad actors early – A nefarious competitor selling in your space could try to mess up your product listing with a flood of fake reviews. Walmart review monitoring will help you to catch this sort of activity early and to report it right away.
• Improving your products – While some issues can be fixed with customer service, others may stem from legitimate problems with one of your products. By carefully reviewing all of the negative feedback you receive, you can identify trends and consistent sources of frustration, which you can potentially address with product or packaging updates.

FW Alerts Covers Reviews and Much More on Amazon Accounts

All of the features that make Walmart review alerts so valuable also apply to Amazon reviews. FW Alerts can be set up for product reviews on Amazon as well as many other key features on your Amazon account:

• Account Health
• Category Changes
• Seller Feedback
• Listing Alerts (including changes to product titles, descriptions and other details)
• Competition (new sellers, losing the buy box and more)
• Order Manager (including refund requests)
• Profits

All alerts can be customized to the exact specifications you need, including how often you receive email notifications and what email addresses they go to. If you sell products on Amazon, Walmart, or both, FW Alerts can help you monitor your product reviews around the clock. Learn more about this amazing tool and start your free 30-day trial today!

Experienced sellers know that gross sales on marketplaces like Walmart and Amazon are just one part of the profitability equation. To paint the whole picture, you need to compare your total sales against costs like goods and service fees. Using high-powered e-commerce accounting software like FeedbackWhiz Profit Analytics to keep track of this data will save you a lot of time and energy over doing it yourself.

FeedbackWhiz’s profit accounting tool has been one of the best in the e-commerce industry since its launch in 2020. It was previously only available to Amazon sellers, but now Walmart sellers will be able to utilize this robust tool as well. Here’s an early look at FeedbackWhiz’s new Walmart seller analytics feature.

New Walmart Seller Software

Tracking your profits and losses on Walmart has never been easier or more efficient. From your FeedbackWhiz Profit Analytics dashboard, you’ll be able to quickly see your Walmart store’s profit data across multiple custom date ranges on easy-to-read display cards.

Sales Data Displayed

These cards include the following data over your selected date range:

• Units Sold
  • Walmart Fulfilled Units
  • Seller Fulfilled Units
• Orders
• Revenue
  • Walmart Fulfilled Sales
  • Seller Fulfilled Sales
  • Total Sales
• Taxes
• Costs
  • Refunds
  • Number of Refunds
  • Walmart Commission
  • Walmart Fulfillment
  • Walmart Fees
  • Other Transactions
    • Review Accelerator
    • SEM Marketing
    • WFS Found Inventory
    • WFS Inbound Transportation Fee
    • WFS Inventory Transfer Fee
    • WFS Lost Inventory
    • WFS Prep Service Fee
    • WFS Refund
    • WFS Storage Fee
    • WFS Damaged in Warehouse
• Net Profit
• Margins

Let’s say that you set up one card on your dashboard to show you the Walmart seller analytics for the last 180 days of sales, one to show you month to date, and one to show you year to date. In addition to displaying all the relevant data for those timeframes, you’ll also be able to see how those numbers compare to the previous month, 180 days, or year.

Top Products

While the dashboard will give you a look at how your entire Walmart business is performing, the Top Products section will break things down by individual SKUs. You’ll be able to see all your products and analyze important data like units sold, orders, revenue, refunds, and fees.

Products can be sorted by any of these categories and more, including net profit. Sorting the items in your Walmart store by profitability makes it easy to see exactly which SKUs are performing the best and the worst, and then use that information to strategize accordingly.

FeedbackWhiz Profit Analytics Is Great for Amazon as Well

With FeedbackWhiz Profit Analytics, you have a powerhouse of e-commerce accounting software that can keep track of the profits on both your Walmart and Amazon storefronts, if you happen to sell on both platforms. This profit tool can do all the following:

• Track your Amazon profits and losses
• Clearly break down sales, seller fees, taxes, promotions, refunds and more
• Display your data in beautiful and easy-to-read graphs and charts
• Customize how your revenue and expenses are tracked to your specifications
• View comparison metrics across Amazon’s international marketplaces
• And much more!

Whether you sell on Amazon, Walmart, or both, FeedbackWhiz Profits can help take your e-commerce business to the next level. Learn more about this incredible Walmart seller software and start your free 30-day trial today!