SHAW vs. TELUS Overview. Opting for the Proper Web Supplier.

AND JUST LIKE THAT …

I discovered how lengthy 5 days will also be.

For people that don’t know who TELUS is, they have got been my web supplier for the previous 25 years.

And with my web down, I had some time beyond regulation on my palms this week. So, I determined to determine how a lot I’ve paid TELUS spending the previous 25 years with them. I might by no means have imagined it nevertheless it used to be over $52,000 ($150-$250/month X 300+ months) for web products and services for my trade.

WOW! That’s a long-time unswerving shopper wouldn’t you are saying? I’d like to have purchasers like this in my Digital Assistant trade.

I didn’t actually have a locked-in contract with TELUS and easily paid on a per thirty days foundation. I caught with them reason they had been all the time there for me with superior web products and services to stay my trade operating. They made me cash!

Positive, there have been technical problems at times. However TELUS used to be all the time on most sensible of it, taking accountability to get my trade again up and operating on-line. Their loyalty staff would even cross that additional mile when my products and services had been down. Like, catch up on any downtime. Be it financial repayment to my invoice or including perks like limitless WIFI to my plan.

I used to be a long-time unswerving buyer to them AND JUST LIKE THAT…

SUNDAY: A TELUS technician arrives at my house as my Wi-Fi used to be sketchy and made my TV pixelate which used to be hectic. He solved this preliminary downside. YAY! He mentioned to textual content him if I’ve any problems and he’ll be proper again to mend no matter is happening.

My Ideas: Hmmm, I felt particular. The loyalty staff at TELUS reduced my annual billing to part worth as repayment for my pixelating problems.

MONDAY: Aroused from sleep and Web is down once more. That still intended no TV.

My Ideas: YIKES! No TV? That intended no hockey evening TV video games for my hubby. Any person from Canada will relate to my evening forward. A laugh it wouldn’t be. 😉

After my hub used to be off to paintings, I texted the TELUS technician like he mentioned to do however were given no reaction. I even referred to as him and left a message simply in case he didn’t get my texts. After all, round midday, I phoned TELUS head place of job. I used to be placed on hang for round 50 mins being attentive to a tragic loop of the way the present Covid Omicron wave has affected helpdesk wait occasions. The place used to be that upbeat tune I so wanted presently?

After all, I am getting via to a TELUS rep and get any other technician booked the following day to return to mend my web. YAY!

TUESDAY: No display for a technician. Wasted hours on hang to TELUS as of late. Nonetheless no Wi-Fi.

My Ideas: I’m freezing! Forgot that my Honeywell thermostat used to be hijacked through an app that calls for Wi-Fi. Spent 42 needless mins making an attempt to determine easy methods to get started my furnace (like within the excellent ole days sooner than the web). Ended up plugging in a heater to heat my feet.

WEDNESDAY: TELUS technician arrives and I admit he made an effort. He fastened my web 4 occasions that day. However suppose he were given unwell n’ bored with my hourly texts to return again and attach once more so he gave up. After all, he driven my downside onto the following TELUS tech tier telling me I’d be listening to from them the following day morning with a brand new appointment time.

My Ideas: Frustrated that Alexa couldn’t pay attention me inform her to show at the again deck lighting. Oh how I omit you Alexa!

THURSDAY: Attempted to amuse myself baking as I waited all day for a brand new appointment with any other technician. I will have to have spent 4 hours on hang as of late looking to get any motion. TELUS dropped the ball.

My Ideas: Annoyed and feeling fats! It’s now Thursday evening, no web repair from TELUS. All I’ve completed as of late is including 2 kilos to my hips consuming all the ones candies I baked.

FRIDAY: 6 days now offline!

My Ideas: PISSED! Such a lot time wasted and cash misplaced in my trade being offline now for nearly per week.

Nonetheless no appointment setup from TELUS. No longer even a follow-up name. 🙁

AND JUST LIKE THAT…

I picked up the telephone and referred to as SHAW (TELUS’s #1 competitor).

AND through 3 pm that Friday a cheery SHAW technician had left my house. Leaving me with limitless Wi-Fi knowledge plan 20X quicker than I had sooner than PLUS General TV with over 120 channels.

MY Ideas: BONUS! And excited by a inexpensive worth than what TELUS presented me as repayment for my troubles closing Sunday.

For my VA geek friends available in the market, take a look at the variation in velocity from one supplier to the opposite…

BEFORE with TELUS:

 

AFTER with SHAW:

 

That’s virtually 20X quicker web velocity. AWESOME!!!!!!!!
Take a look at your web velocity right here.

So what’s the purpose of my tale?

Smartly for ME, it used to be tremendous useful remedy sharing my tale and getting it out of my gadget so thank you for listening LOL! I like the reinforce of my VA friends who helped me stay all of it in combination all over more difficult trade occasions. It’s a very powerful for your sanity to have the reinforce of others who perceive running from house isn’t all that and a bag of chips.

Talking of Beef up: Our VAinsiders Crew Training & Beef up consultation canceled this previous week is rescheduled for Wednesday, February 2d at 3pm PT. Watch your e-mail for complete main points and hyperlink. I like the friendship and reinforce I’ve with my VAinsiders who’re all the time there for me via thick and skinny. I don’t know what I’d do with out you! You don’t need to run your small business feeling on my own.

You can too have training and reinforce through CLICKING HERE to transform a VAinsider member.

Sign up for now sooner than the cost is going up in February.

Again to the purpose of my tale…

However for YOU, as a Digital Assistant, it’s a excellent reminder to all the time be certain that your purchasers are doing the HAPPY DANCE through…

• Striking your shopper’s wishes FIRST in your small business.
• Being accountable. Don’t drop the ball when they want you probably the most.
• Paying attention to your shopper and assembly their wishes and expectancies.
• Having sturdy conversation techniques in position.
• Following up continuously together with your purchasers on a constant foundation.
• Going that additional mile when problems do stand up.

Else you’ll be similar to TELUS > Dropping a faithful $52K shopper to their competitor SHAW.

UPDATE: it’s now Tuesday (10 days later) and TELUS has nonetheless no longer gotten again to me with a technician or perhaps a stick to up name. I’m dreading spending hours on hang to cancel my products and services with them.

I’d love to listen to your ideas about my weblog submit so please proportion your feedback under.

Wishing you all a tech-free week forward my VA friends! 😉

Tawnya Sutherland